It is so easy: Select the number of your desired entry tickets (day, weekend, early entry tickets), VIP tickets, photo shoot tickets or autograph tickets and check out. The tickets will be sent to you automatically via email directly after purchase.
You can find the most important questions & answers about buying tickets at the bottom of this page. Further information can be found in our FAQs.
Important: If you have a promo code from a promotion, enter it before paying for your order at ENTER PROMO CODE.
Quick & Dirty: the most frequently asked questions at a glance
What are the opening hours?
Visitors in possession of an Early Entry or VIP ticket will gain entrance to the event at 9 a.m.
All other visitors with standard admission passes will be able to enter at 10 a.m.
Standard day- and weekendtickets: Saturday, 10:00 am – 6:00 pm and Sunday, 10:00 am – 5:00 pm
VIP-Tickets, Early Entry Tickets: Saturday, 9:00 am – 6:00 pm and Sunday, 9:00 am – 5:00 pm
What does Early Entry Ticket mean?
An early entry ticket allows you to enter the event one hour before general public entrance. So at 9 am instead of 10 am. There are Early Entry tickets for day passes and weekend passes.
I can’t find my email with my ticket. What can I do?
If you are unsure, if your order got through, you can’t find the email with your tickets, you eventually deleted that email or you misspelled your email address, please use the contact form to reach the Eventbrite customer support via this site.
=> klicke auf Teilnehmer (click on Attenting the event) => Bestellverwaltung (Managing your order) => Ändern von Ticket-/Bestellungsdaten (changing ticket/ order information) => Ich brauche weitere Hilfestellung (I still need help) => fill out all the fields and write a message.
Can I bring my child with me?
Yes, you can bring your child with you. There is no minimum age to enter the event. Children from 0 to 5 years old get free admission. Please carry the identity card / passport of your child with you all time to show to our Staff if necessary.
Children over the age of 6 need a standard admission ticket, there are no separate tickets for children. They may however not accompany the adult into the photo shoot area, to Meet & Greets or use the VIP seats at the panel, if they don’t have an own ticket for those areas. The person accompanying the child is responsible for their care, we do not assume responsibility.
Visitors need to be at least 16 years old to enter the event on their own. Please carry the identity card / passport with you all time to show to our Staff if necessary.
Are refunds possible?
Purchased tickets are non-refundable. This applies to all entrance, VIP, photo shoot, autograph and other extra tickets. In the case of a guest cancellation there will be no claim for refund for entrance and VIP tickets. Purchased photo shoot / autograph / selfie / meet & greet / diamond pass tickets for the corresponding guest will of course be refunded automatically to the account they were bought with.
Do I have to print the ticket?
Yes, please print your tickets and bring them with you as they will be scanned at the entrance to the show, at the photo shoots and at the guest’s tables. Attention: the QR code can only be scanned once. The ticket will be devalued after scanning.
Is it a problem, if the name on the ticket does not match my own?
It’s fine. The tickets are not personalized and the name on the ticket does not have to match your own. Should there be tickets where it matters, like Meet & Greet tickets, we will inform you beforehand.
Are there different entrances for Daily, Weekend, Early Entrance and VIP admission tickets?
Yes, we’ll install different entrances for the different categories. You can find the positions for them in advance online or on signage on site.
WRISTBANDS ONLY FOR VIP TICKET HOLDERS – NOT FOR WEEKEND TICKET HOLDERS
VIP TICKET OWNERS will receive a wristband at the entrance. This wristband has to be worn the entire weekend. If the wristband is cut off on Saturday night, access to the convention will be denied on Sunday.
Weekend tickets are scanned on both days Saturday and Sunday at the entrance.
Where can I get my VIP stuff as a VIP ticket holder and how can I redeem my VIP vouchers?
If you’re a VIP ticket holder, you will receive your VIP stuff with all items when you enter the venue at the entrance including your VIP vouchers.
All VIP ticket holders receive an autograph and/or photo shoot voucher according to their ticket category. You can redeem it for your favorite star guest on Saturday or Sunday, Special Guests are excluded. Please note the fixed photo shoot slots for every star guest.
There will be special labelling if there are any exemptions of star guests from this ticket category. No cash payment of the vouchers possible.
I have a certificate of disability with the endorsement B – what about my carer?
Visitors with a certificate of disability with the endorsement B need a normal admissions ticket for the event, the carer receives free admission. The certificate must be presented at the entrance and needs to include the B. The carer may however not accompany the disabled person into the photo shoot area, to Meet & Greets or use the VIP seats at the panel. They need a ticket of their own to use these services.
When are the photo shoots and autograph times?
Every star, who offers official photo shoots, has at least one fixed photo session per day. The corresponding dates will be published online in advance and will also be posted throughout the venue. Changes to these schedules are always reserved, time shifts may occur due to delays etc.. There is no claim to a photo at a certain time, even if the dates have been published in advance. All Photo Shoots are guaranteed to take place during opening hours between 10 am and 6 pm.
The times of each photo shoot are communicated shortly before the event on our website and social media. The given time in the ticket is just a placeholder.
The autograph & selfie tickets can be redeemed at the tables of the stars during the day. If there are fixed autograph / selfie times or slots, this will be communicated at the event.